Who Says Customer Service is Only for the Customer?

Over the course of the past two weeks I’ve noticed a common thread weave through my daily life over and over again. A co-worker recently attended a Customer Service workshop and that, it seems, is when this repeated theme began. She returned from this seminar excited and eager to share what she had learned. If you read last week’s blog then you know that the Soul Sisters attended "Wishes Fulfilled", a cinema event featuring Dr. Wayne Dyer. It was an amazing evening with a great message. We highly recommend it. Dr. Dyer also touched briefly on Customer Service. “Ducks quack and complain and eagles soar above the crowd,” was his lead in to the story about Wally the Cab Driver.

I’ve always been an advocate for great customer service. You have nothing to lose and everything to gain if you provide exceptional service to those you serve. It’s a skill that is learned and acquired that improves with experience and practice; something I think that has gone by the wayside in some of our businesses, stores, and restaurants of today. That is a whole other blog topic that I will save for another time.

When we talk about customer service usually the first question we ask is, who is our customer? Depending on your type of business some of the answers might be: Clients, patients, homeowners, patrons, parishioners, or students. But, I can almost guarantee on your list of customers that we very rarely see the word, “ME”.

Do we strive to provide ourselves with the special treatment we usually save for our best client? Do we under promise and over deliver when is comes to taking care of us? Do we cut corners, constantly complain, come up with excuse after excuse rather than fix the problem? Or do we simply just exhibit a lack of self respect?

They say that customers know within the first 3 seconds whether they will have a pleasant experience or one that will leave them feeling unhappy and unsatisfied. It all comes down to the first impression. As weird as it seems, we are given regular opportunities to wow ourselves with our own first impression.

Ask yourself, “Do I give myself the best I have?" If we provide ourselves with the service normally found in the five star hotels or the most luxurious restaurants then we have the power to make ourselves feel like queens everyday.

Jenny,
Sister of Soul

Soulspiration of the Week:

"Customer service is not a department, it's an attitude!" ~Unknown